CareSource Receives Honorable Mention at National Call Center Awards
CareSource, a non-profit, public-sector managed health care company, received Honorable Mention in the category of Best Performance Leveraging Customer Feedback, at the 2010 Call Center Awards.

DAYTON, OH, August 26, 2010 /24-7PressRelease/ -- CareSource, a non-profit, public-sector managed health care company, received Honorable Mention in the category of Best Performance Leveraging Customer Feedback, at the 2010 Call Center Awards, presented by the International Quality & Productivity Committee (IQPC) held in Las Vegas. CareSource finished just behind Discover and ING Direct who finished in first and second place, respectively.

"As a managed health care organization serving the underserved, it is our duty to provide a high level of customer service that makes each person understand that we care," Pam Morris, President and CEO, said. "We are honored to be recognized for service excellence."

CareSource provides training to its employees through CareSource University, an on-site learning and development center that provides call center and service training. The company also receives real-time feedback from its members by supplying surveys to ensure maximum satisfaction.

Approximately 25% of callers are randomly selected to participate in a client satisfaction survey at the end of each call. Those who volunteer receive an immediate call back and complete a five question survey, including an open-ended question for specific concerns. Those who rate service low get a follow up call within two business days to address any issues.

For additional information about CareSource, visit www.caresource.com.

Press Release Contact Information:

Jenny Michael
CareSource
Communications
P.O. Box 8738
Dayton, Ohio
United States of America 45401-8738
Voice: 937.531.3103
Website: Visit Our Website